Refund policy
Return & Refund Policy
At TechReVibe, we carefully inspect and test our devices before they are dispatched. We want every customer to receive a device that matches the condition and specifications advertised on the listing.
1. Returns
A device may be eligible for return where:
* The device is not as described in the product listing.
* The device has a fault or defect that was not disclosed in the listing.
* The incorrect device was supplied by TechReVibe.
Customers must notify TechReVibe of any issue with their device within 48 hours of receiving the device. Customers should provide a description of the issue and, where applicable, photographs or videos demonstrating the problem.
All returns are subject to assessment and approval by TechReVibe and any applicable rights under South African consumer law remain unaffected.
2. Return Timeframe
Once a return has been approved by TechReVibe, the device must be returned within 3 business days.
The device must be returned in the same condition in which it was received, subject to reasonable inspection and testing.
TechReVibe reserves the right to assess the device before approving a refund.
3. Return Shipping
Unless otherwise required by applicable law, the customer is responsible for return shipping costs associated with returning a device.
Customers are responsible for ensuring that the device is securely packaged when returning it. TechReVibe is not responsible for damage or loss occurring during customer-arranged return shipping.
4. Refunds
Refunds will only be processed once:
1. The returned device has been received by TechReVibe;
2. The device has been inspected and tested; and
3. TechReVibe has confirmed that the reported issue qualifies for a refund.
Once a refund has been approved, it will be processed within 7–14 business days.
The time it takes for the funds to reflect in the customer’s account may depend on the customer’s bank or payment provider.
Refunds will generally be made using the original payment method, where possible.
5. Order Cancellations
Customers may request cancellation of an order before fulfilment.
Where a cancellation is accepted, TechReVibe reserves the right to deduct an 10% cancellation/administration fee from the amount refunded, where permitted by applicable law.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
6. Devices That Are Not Eligible for Return
Returns may be declined where the issue is caused by:
* Accidental or physical damage after delivery;
* Liquid or moisture damage;
* Misuse, neglect or improper handling;
* Unauthorised repairs, modifications or tampering;
* Damage caused by third-party accessories or software;
* Normal wear and tear where applicable; or
* Any condition specifically disclosed in the original product listing.
Devices may be inspected and tested before a return or refund is approved.
7. Important Notice
TechReVibe’s return policy does not exclude or limit any rights that a customer may have under applicable South African consumer protection legislation.
By placing an order with TechReVibe, customers acknowledge that they have reviewed the product listing, including the device’s condition, specifications and any disclosed defects or limitations.
For any return or refund enquiry, please contact TechReVibe with your order number and details of the issue.