Terms of service
Terms of Service
Last Updated: 16 September 2026
Welcome to TechReVibe. These Terms of Service govern your use of the TechReVibe website and your purchase of products and services through our online store.
By accessing or using our website, placing an order, or purchasing a product from TechReVibe, you agree to these Terms of Service, together with our Return & Refund Policy and Privacy Policy.
1. About TechReVibe
TechReVibe is a South African business specialising in refurbished smartphones, technology products, accessories and mobile repair services.
Our products may be sold as new, refurbished, pre-owned or used, depending on the individual product listing. The condition and specifications of each device will be stated in its product listing.
2. Product Listings
We make reasonable efforts to ensure that product descriptions, specifications, photographs and prices displayed on our website are accurate.
Because many of our devices are refurbished or pre-owned:
* Cosmetic condition may vary between devices.
* Minor signs of previous use may be present where disclosed.
* Battery health may vary depending on the device.
* Accessories included with a device will be stated in the relevant listing.
* Any known defects, limitations or cosmetic imperfections will be disclosed where applicable.
Customers are responsible for reviewing the full product listing before placing an order.
3. Prices
All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.
TechReVibe reserves the right to correct genuine pricing, description or listing errors.
If an obvious pricing error occurs, TechReVibe may contact the customer before processing the order to confirm whether the customer wishes to proceed at the correct price.
4. Orders
Placing an order through our website constitutes an offer to purchase the selected product.
An order is only considered accepted once TechReVibe has confirmed the order and payment has been successfully received or otherwise approved.
TechReVibe reserves the right to decline or cancel an order where:
* The product is no longer available;
* There has been an obvious pricing or listing error;
* Payment cannot be verified;
* Fraudulent or suspicious activity is suspected; or
* Circumstances outside of our reasonable control prevent fulfilment.
Where an order is cancelled by TechReVibe after payment has been received, any applicable refund will be processed in accordance with applicable law and our Return & Refund Policy.
5. Payment
Payment must be completed using the payment methods made available on our website.
TechReVibe does not store customers’ complete bank-card details where payment is processed through a third-party payment provider.
Customers are responsible for ensuring that their payment information is accurate and authorised.
6. Delivery
TechReVibe offers delivery options as displayed at checkout.
Estimated delivery times may vary depending on the courier service, destination, public holidays, weather, operational disruptions and other circumstances outside of TechReVibe’s reasonable control.
Once an order has been handed to the courier, tracking information may be provided to the customer where available.
Customers are responsible for providing a correct and complete delivery address and contact information.
7. Collection
Where collection is available, customers will be notified when their order is ready for collection.
Customers may be required to provide appropriate identification and order information before an order is released.
Collection details, locations and operating hours may vary and will be communicated by TechReVibe.
8. Refurbished and Pre-Owned Devices
Refurbished and pre-owned devices have previously been owned or used.
A refurbished device may have been inspected, tested, repaired, restored or otherwise prepared for resale.
The exact condition of each device will be stated in its individual listing.
Customers should carefully review the listing before purchasing, including the stated condition, storage capacity, colour, specifications, battery information and included accessories.
9. Returns, Faults and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should report any issue with a device to TechReVibe within 48 hours of receiving the device so that the matter can be investigated promptly.
Where a return is approved, the device must generally be returned within 3 business days, subject to applicable consumer rights.
Refunds are processed after TechReVibe has received and inspected the returned device and confirmed that the reported issue qualifies for a refund.
Approved refunds are generally processed within 7–14 business days, subject to the applicable payment provider or banking institution.
Nothing in these Terms limits any rights a consumer may have under applicable South African consumer protection legislation.
10. Order Cancellations
Customers may request cancellation of an order before fulfilment.
Where a cancellation is accepted, an 18% cancellation/administration fee may apply where permitted by applicable law and where the cancellation does not arise from a statutory consumer right.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
11. Warranty and Device Issues
Where a specific warranty is offered on a product, the applicable warranty period and conditions will be stated in the relevant product listing or documentation.
Warranty coverage does not generally apply to damage caused by:
* Accidental or physical damage;
* Liquid or moisture exposure;
* Misuse or neglect;
* Unauthorised repairs or modifications;
* Tampering;
* Damage caused by unsuitable accessories or chargers; or
* Other damage caused after the device has been supplied to the customer.
This section does not exclude or limit any mandatory rights available to consumers under applicable law.
12. Website Use
You agree not to misuse, disrupt or interfere with our website.
You may not:
* Attempt to gain unauthorised access to our website or systems;
* Introduce malicious software or harmful code;
* Use the website for fraudulent purposes;
* Copy or reproduce our website or content without permission;
* Scrape or commercially exploit website content without permission; or
* Use our website in a way that violates applicable South African law.
TechReVibe reserves the right to restrict or suspend access where necessary to protect the website, our customers or our business.
13. Intellectual Property
Unless otherwise stated, the TechReVibe name, branding, logos, photographs, graphics, website design, product descriptions and other original website content belong to TechReVibe or are used with permission.
You may not reproduce, modify, distribute or commercially use our intellectual property without prior written permission.
14. Third-Party Services
Our website may use third-party services, including payment providers, courier companies, hosting providers and other service providers.
These services may have their own terms and privacy policies.
TechReVibe is not responsible for the independent operation of third-party services, although we will take reasonable steps to assist customers where an issue affects an order placed through our website.
15. Website Availability
We aim to keep our website available and operational, but we cannot guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, technical issues, hosting problems, updates or circumstances outside our reasonable control.
16. Limitation of Liability
TechReVibe will take reasonable steps to provide accurate product information and fulfil orders correctly.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or limited under South African law.
TechReVibe will not be responsible for delays or failures caused by circumstances reasonably outside our control, including courier delays, service interruptions, network failures, natural events or other third-party disruptions.
17. Privacy
TechReVibe collects and processes customer information in accordance with our Privacy Policy and applicable South African data-protection legislation.
Information may be required to process orders, arrange delivery, process payments, communicate with customers and provide customer support.
18. Changes to These Terms
TechReVibe may update these Terms of Service from time to time.
The latest version will be published on our website with the relevant update date.
Changes will not remove or unlawfully restrict rights that consumers have under applicable law.
19. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the relevant consumer-protection and dispute-resolution mechanisms.
20. Contact Us
For questions regarding these Terms, orders, returns or products, customers may contact TechReVibe through the contact details provided on our website.
TechReVibe
Cape Town, South Africa
Website: techrevibe.co.za
By using our website or placing an order, you acknowledge that you have had an opportunity to review these Terms of Service, our Return & Refund Policy and our Privacy Policy.